Case management is a specialty area that receives complex care and at-risk patient populations that are referred through different venues that include case-finding, predictive modeling, health risk assessment score, and direct referrals from providers or by patient and patient’s advocate. With an influx of cases that would benefit from case management services, good triage practices are critical to assess urgency, risk level, needs, and gaps in care that would benefit from timely case management interventions.

This module covers interventions including culturally and linguistically appropriate education, supportive, and counseling strategies to enhance self-care management and empower patient/care-giver to manage their chronic illness and symptoms management.