This module will inform and provide Care Managers an overview about LGBTQ+ health care incongruities, as well as an LGBTQ+ Affirmative approach for working with patients in order to develop self- esteem, nurture empowerment, establish self- efficacy, and social consciousness while combating the effects of homophobia, transphobia, heterosexism, cissexism and toxic shame.

LGBTQ+ and Transgender terminology, definitions, and concepts will be defined, and information to increase sensitivity and competency through knowledge of the population’s needs, such as identification as an Ally, and do’s and don’ts will be shared. Barriers to care, ways to overcome them, assisting to empower through learning history, myths, resources and knowledge conclude the module.